Tag Archives: delays

Metro work affects all lines this weekend

The transit authority has been installing new signs in stations. They're easier to read, and reflect the upcoming addition of the Silver Line, which will have a transfer point at Metro Center. (Robert Thomson/The Washington Post)

All Metro stations will be open this weekend, but trains will share tracks through work zones on all lines and that will affect the schedules.

Here are the details on Metrorail service between 10 p.m. Friday and the rail system’s midnight closing on Sunday.

Red Line. Crews will work on the tracks between Judiciary Square and NoMa-Gallaudet stations. Trains are scheduled to leave the ends of the line at Shady Grove and Glenmont every 16 minutes. But extra trains will be in service from 9 a.m. to 9 p.m. Saturday and Sunday between Shady Grove and Judiciary Square. In that zone, trains should reach platforms every 10 minutes.

Orange Line. Crews will work on the tracks between Stadium-Armory and Eastern Market. Trains are scheduled to operate every 20 minutes all along the line.

Blue Line. It shares the tunnel with the Orange Line through the work zone, and will be on the same 20-minute schedule.

Green Line. Crews will work track switch parts between the Georgia Avenue and Fort Totten stations and also on the tracks between the Navy Yard and Anacostia stations. Trains all along the line will operate every 20 minutes.

Yellow Line. On a normal weekend, Yellow Line trains share the tunnel with the Green Line that goes north to the Fort Totten station. Because of the weekend work, the Yellow Line trains will go no farther north than Mount Vernon Square. To go beyond that, get off the Yellow Line train at Mount Vernon Square and wait on the platform for the next Green Line train toward Greenbelt. The Yellow Line trains will operate on their normal weekend frequencies.

Travel tips

Metro’s strategy on weekends like this is to space the trains far enough apart so that they don’t get bunched up waiting their turns through the single-tracking work zones. To minimize your wait on the platform, check Metro’s online Trip Planner after midday Friday, when the weekend schedule will be incorporated into the Trip Planner calculations. This helps, but it’s no guarantee of avoiding a wait. The weekend trains can get thrown off schedule, just like the weekday trains. Also, some riders have told me they still experience delays aboard trains at the points where those trains are to enter the single-tracking areas.

Also, the next train signs on the platforms are less reliable on weekends, when the trains are sharing tracks through work zones.

Silver Line construction not finished; opening delayed again

WASHINGTON – Work on the Silver Line is not yet complete and the public opening of the massive public transit expansion will be delayed again, officials at the Metropolitan Washington Airports Authority said Monday.

Dulles Transit Partners, the contractor building the $2.9 billion rail extension, said earlier this month that it had substantially completed work on the first phase of the Silver Line. But MWAA officials now say the contractor has yet to finish seven of 12 key areas including a lack of occupancy certificates for stations and the Tysons tunnel.

Other issues still to be addressed include water leaks in buildings, problems with the train control system and elevator and escalator problems, according to the airports authority, which is overseeing construction.

Monday’s announcement now means that DTP, led by construction giant Bechtel, will have to do additional work until MWAA officials are satisfied. Once the airports authority determines work is complete, it will take over the project and prepare to turn it over to Metro, which will have three months for additional testing and reviews before the public would be able to use the service.

The first leg of the Silver Line includes four stops in Tysons Corner and one in Reston at Wiehle Avenue. It is one of the largest infrastructure projects currently being built in the U.S.

Officials had originally hoped to begin service in December 2013.

Breaking: Silver Line Delay Disappointment


WASHINGTON– Transit riders looking forward to the opening of the Silver Line in Tysons Corner and Reston will have to wait longer, as the project will face more delays and repairs.

Sources tell WTOP that the Metropolitan Washington Airports Authority (MWAA) will announce on Monday that it does not consider the Silver Line complete, citing issues with the automatic train control circuitry and other new issues. The contractor building the Silver Line told MWAA on Feb. 7 that it believed the project was complete. MWAA had 15 days to inspect the work and decide whether it agreed that the tracks could be turned over to Metro.

The automatic train control circuits and other electronic signal issues were behind a delay announced late last year that caused the project to be delayed into 2014. Originally, MWAA and Metro hoped the Silver Line would open to passengers in late December 2013, although WTOP reported last June that such a launch would not happen.

Circuit and signal issues are troubling because those components were cited as causes of the deadly 2009 Metro crash outside Ft. Totten, which killed nine people. Metro shut down automatic train operation afterwards and trains still run in manual mode, which is a subset of the automatic train control system.

Sources tell WTOP that MWAA’s decision will delay the project at least three weeks, if not longer. Once MWAA does agree the project is complete, it will turn over the Silver Line to Metro for another 90 days of testing.

While no firm deadline is set for a grand opening, the delay means the Silver Line will not likely open until at least July 2014.

On Thursday, Fairfax County Supervisor Cathy Hudgins told WTOP that she would be very disappointed if the Silver Line did not open before the end of the summer.

Metro loses about $2 million each month the Silver Line is not open.

Follow @WTOP on Twitter and on the WTOP Facebook page.

Buses replace trains on 2 Metro lines this weekend

WASHINGTON (AP) — Buses will replace trains on sections of the orange and blue lines this weekend.

Metro says beginning Friday at 10 p.m. and continuing through closing on Sunday, buses will replace orange line trains between Eastern Market and Cheverly. On the blue line, buses will replace trains between Eastern Market and Benning Road. Elsewhere on both lines, trains will run at 15 minute intervals.

On the green line, trains will operate at regular weekend intervals except at the Greenbelt station where trains will arrive and depart every 20 to 25 minutes between 9 a.m. and 9 p.m. On the red line, trains will operate every 16 minutes, but between 9 a.m. and 9 p.m. additional trains will run between Van Ness and Silver Spring.

No yellow line work is scheduled.
Copyright 2014 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.

Instead of talking about improved performance, we’re left with “improved” notifications about worse performance.

Metro crowding
With big crowds and trains tightly spaced, even a small delay can have a big impact on rush hour. (Susan Biddle for The Washington Post)

The transit staff plans to update Metro board members on how it manages severe delays on Metrorail and communicates with riders caught up in them. But most items in this progress report involve behind-the-scenes actions that passengers would have a tough time noticing.

Here are a few of the more visible developments cited in the staff report:

  • Electronic display screens have been installed above the kiosks at station entrances to warn riders of delays before they go through the fare gates.
  • More than 75,000 riders are signed up to receive Metro’s electronic alerts about delays and serious incidents.
  • The latest version of Metro’s mobile Web site has a breaking news bar on every page to highlight incidents that may cause severe delays.

Given the great frustration riders voice during severe delays, that list isn’t going to wow them. If Metro had a way to routinely allow riders to exit the fare gates without paying during a serious incident, that would get their attention. The red and blue kiosk signs are a partial solution to this problem, as long as riders remember to look at them before going through the gates.


Crowding draws complaints about Metro doors, announcements, escalators

A Metrorail train pulls into McPherson Square station. (John McDonnell/The Washington Post)

How Metro treats its rail customers was Topic A during my online chat Monday, and most commenters wanted to talk about customer discomfort.

The concerns they raised occur during rush hour crowding: Many of the commenter have experienced doors that close not only before riders on the platform can board but also before the riders on the train can get out. Other said they were annoyed by what operators say in response to crowding and delays. But I think all this got started in response to one Q&A with Metro General Manager Richard Sarles. This is the rider’s question and the GM’s response:

Q. “Why doesn’t Metro enforce rules about not closing doors while customers are still entering or exiting trains? A couple of weeks ago I was caught in a Metro train door. It closed on both my upper arms as I was just stepping out of the train. It was very painful. There were others still moving in and out of the car. When I complained to the station staff at Pentagon City, their response was the drivers have schedules to keep and I should step back when the bells sound.”

A. “I am not aware of such a rule. Train operators do their best to provide enough time for boarding and alighting, while not excessively dwelling at any one station to prevent train congestion. We never want to see anyone get injured, which is why we have posters and announcements advising riders that train doors don’t work like elevator doors. When you hear the chimes, the best advice is to step back and wait for the next train.”

That sparked a discussion Monday, in which commenters focused on the plight of riders stranded aboard trains by rapidly closing doors. At chat’s end, I said I would try to publish comments I couldn’t get to during the chat, so here’s one on that theme:

Yep, it’s us awful passengers…

“So if the operator isn’t allowing enough time for passengers to get on or off, it’s the passengers’ fault. It’s always all our fault. Imagine how smoothly Metro could run if it didn’t have to deal with pesky passengers. This is just offensive on too many levels to count.”

Another of the unpublished comments picked up on an exchange we had about what the operators say to riders in response to crowding around doors. In that exchange, a commenter characterized operator announcements as “petulant threats.” I said: “This is a mistake on the part of the operators who do this. They must have no idea how this nanny talk comes across to a train-load of jammed in customers.”

To that, the unpublished reply was:

Nanny talk

“Yes, it is occasionally annoying, but frankly so are the customers who idiotically jam themselves between closing doors, and risk having the train offloaded.”

Plenty of blame to go around. Some riders do lean against the doors, which can cause them to malfunction.

Another thread of this customer service discussion began when a commenter questioned why it may take “five or six seconds before the driver opens the doors” after the train has stopped at the platform. I offered my guess, that the operator first makes sure that all doors are indeed lined up to open on the platform, and also may need to move across the cab, open the window, look out and then hit the button on the left side of the cab to open those doors. This was an unpublished reply:

Metro doors

“I, too, wonder why this happens. However, your answer isn’t logical. First, we know Metro operates trains of six of eight cars in length and no longer. We have to assume that all stations have platforms that are at least eight car-lengths long, which is a safe assumption. Now, we also know that with manual operation of trains, the driver has to stop the train with the front of his/her car at the end of the platform. Therefore, if all that is true, the last car must be on the platform and when the doors open, there will be a platform for the passengers to exit. The only changeable factor is the location of the driver’s cab and if he/she can see out the front window that the train is as far up as it can go, why the need to look out the side window?”

It’s the operator’s responsibility to look out the window when opening and closing the doors. (Some riders question whether this is always done. Or if it is, why would the operator close doors when it’s obvious passengers still are exiting?) To open the doors on the left side, the operator must move from the right-side console over to the left side, open that window and hit the button on the left-side panel to open the doors. Sit in the first car and watch the operator do that. Should take about five or six seconds.

Another rush-hour service question I couldn’t get to during the chat:

Escalator/entrance direction

“Who determines which direction (up vs down) the escalators run at each station? Same question for the direction (in vs out) of turnstiles? The ratio of in/out & up/down often seems arbitrary, rather than reflective of the likely usage of each station. We shouldn’t, for example, see mostly up escalators and in turnstiles during the evening rush hour in Takoma since, as a residential area, people are mostly exiting (not entering) the station at that time… and yet we do (this occasionally causes major pileups of people all trying to exit through the one or two working turnstiles). I’ve seen this at other stations too. Simple common sense should dictate these decisions, but station managers certainly don’t seem interested in suggestions for improvement.”

This question is frequently asked, so I can tell you what Metro’s game plan is: The transit authority puts a priority on getting people off the platforms and out of the stations. During the evening rush, you may find two of three escalators between street and mezzanine going up and only one going down. Transit officials refer to this as “metering” the crowd, and the theory is similar to the highway “ramp metering” we discussed during the chat. Another form of metering is to stop an escalator and make people use it as a down staircase, because it slows their entry to the station. Fans leaving Nationals Park or Verizon Center may have experienced this.

Having experienced some dangerously crowded transit platforms in other cities, I have to agree with this safety measure. But there are other issues, as well. You know how delicate Metro escalators are. The transit authority doesn’t like to reverse direction frequently, because that might bust the escalator.

On that other theme concerning ramp metering in Interstate 66: I’m asking the Virginia Department of Transportation for some information on what drivers say is an extra long red light at the Lee Highway ramp to westbound I-66.

Metro general manager responds to riders’ complaints about WMATA service

Metro General Manager Richard Sarles answered two dozen questions from riders duringmy online discussion Monday, but there were scores more we didn’t get to. After the chat, I picked out five that are among the most frequently asked.

Here are those five questions and Sarles’s answers.

Q. Why doesn’t Metro enforce rules about not closing doors while customers are still entering or exiting trains? A couple of weeks ago I was caught in a Metro train door. It closed on both my upper arms as I was just stepping out of the train. It was very painful. There were others still moving in and out of the car. When I complained to the station staff at Pentagon City, their response was the drivers have schedules to keep and I should step back when the bells sound.

A. I am not aware of such a rule. Train operators do their best to provide enough time for boarding and alighting, while not excessively dwelling at any one station to prevent train congestion. We never want to see anyone get injured, which is why we have posters and announcements advising riders that train doors don’t work like elevator doors. When you hear the chimes, the best advice is to step back and wait for the next train.

Q. Why run escalators at closed stations? A few weekends ago, Dupont Circle station was closed because of Red Line track work. Somebody had barricaded the station entrances but decided to keep the escalators running and running all weekend to a closed station. Does Metro now have unlimited resources to keep closed escalators wastefully running, not to mention the unnecessary wear and tear?

A. While Dupont Circle station may have been closed for passengers, inside the station was a beehive of activity, with several dozen workers installing new lighting, upgrading station equipment, cleaning and performing maintenance. The majority of the station escalators were turned off during this time; however, at least two of the long escalators at each entrance were kept in operation to facilitate the movement of workers to and from the station.

Q. Weekend track work. I have been a regular weekend rider of the Red Line but have had a much harder time justifying it ever since the massive off-peak fare increase that brought it in line with the peak fare structure. I wouldn’t mind paying the higher fares for normal weekend service (e.g., Red Line trains every six minutes on Saturdays and every eight minutes on Sundays), but I cannot justify paying so much more for trains that run every 24 to 30 minutes.

I think the best idea would be to have two separate off-peak fare structures, one for normal off-peak service, and one for the greatly reduced service levels when trains are running less than half of normal frequency. This is the only way I can see Metro retaining any customer loyalty through this long but necessary period of intense track work.

A. Working intensively on weekends is the only feasible way for us to catch up on the backlog that developed over many years of inadequate maintenance, and I recognize that longer waits are a burden shared by our riders. Metro is no longer a new system. While the intensity of work and its impact on riders will diminish as we advance Metro Forward [the transit rebuilding program], weekend work — although less intense — is a fact of life from here on out, for as long as there is a Metro system. Off-peak fares are intended to take into account the reduced frequency of trains, including times when track work is in effect.

Q. Refund on delay. If I enter a station , for example, West Falls Church, and upon paying my entrance fare notice a significant delay that’s not posted on the board, why can’t I just exit the station and get a refund? Having to pay for services not even rendered is unfortunate.

A. Metro’s current fare system, which is based on 1990s technology, does not allow for this. To learn about delays before entering the gate, it’s important to sign up for MetroAlerts atwmata.com or check the digital screens at all station entrances that turn red when there is a delay message.

Also, we recently awarded a contract for a new fare payment system, including the eventual replacement of our current fare gates and vending machines. The new system will give riders additional payment options, including using chip-based credit cards, key fobs, smartphones and federal ID cards. It will also give us the flexibility to consider new fare rules in the future.

Q. Parking on weekends. Have you considered charging for Metro parking on weekends? I think casual users (instead of commuters) should pay for parking, too. Why should we take the brunt of all the increases?

A. I am not aware of any local jurisdictions that have considered this. My personal belief is that offering free parking on weekends is a good way to keep Metro competitive with driving at times when traffic is lighter and street parking might be easier to come by.

Dr. Gridlock also appears Thursday in Local Living. Comments and questions are welcome and may be used in a column, along with the writer’s name and home community. Write Dr. Gridlock at The Washington Post, 1150 15th St. NW, Washington, D.C. 20071, or e-mail .